Frequently Asked Questions
Shipping
What is the delivery time for my order?
Orders are processed within 1-2 business days. Delivery time depends on your delivery location.
Please follow our shipping policy for more information.
How much does shipping cost?
We offer Sendle carrier shipping on all orders. The shipping charge is Calculated at checkout.
Do you offer international shipping?
Currently we are covering only Australia.
Can I track my order?
Yes! Once shipped, you’ll receive a tracking number by email, which you can use to track your order.
Return and Refund
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent.
What should I do if I receive a damaged product?
If your item arrives damaged, please email us at info@bxengineering.com.au within 24 hours with photos of the product and packaging. We’ll cover the return shipping and send you a replacement at no extra charge.
When will I get my refund?
Your refund will be processed and sent to your payment method within 10 business days after accepting the return.
Do you charge any restocking fee?
No, we don't charge any restocking fee on our products.
Exchange & Cancellation
Do you accept exchanges?
Yes, we do offer exchanges. If you would like to exchange an item, please reach out to our customer support team with your request. You will need to return the original item first, and once we receive it, we will send out the new item you requested.
Can I cancel my order?
Yes, you can cancel your order before it's shipped. Otherwise, you have to follow the return process.
General
Which payment methods do you accept?
You can see the Payment icons at the bottom of the website.
For more information, read our payment policy.
How can I contact you?
You can contact us through:
Address: 21 Manning Pl, Currans Hill NSW 2567, Australia
Phone: +61 432 395 486
Email: contact.team@uppercutco.com.au
Support Hours: Monday to Thursday: 09:00 a.m. - 03:00 p.m. and Friday: 09:00 a.m. - 01:00