Contact Us

At Upper Cut Co we are committed to providing straightforward, friendly support to all our customers. Whether you have questions about our fire pits, need help with an order, or want to know more about our accessories, our team is here to assist you directly.

Customer Service & Contact Details

We typically reply to all email enquiries within 24 hours from Monday to Friday. All support is handled personally by our internal team; we do not outsource to third parties.

Contact Method Details
Email contact.team@uppercutco.com.au
Phone +61 432 395 486
Address 21 Manning Pl, Currans Hill, NSW 2567, Australia

Support Hours (AEST/AEDT)

Day Hours of Operation
Monday 10:00 AM – 3:00 PM
Tuesday – Thursday 9:00 AM – 3:00 PM
Friday 9:00 AM – 1:00 PM
Saturday – Sunday Closed

Email Enquiries

For all enquiries regarding products, orders, or general questions, please email us directly at contact.team@uppercutco.com.au.

Please Note: If your question relates to an existing order, please include your order number so we can assist you faster.

Frequently Asked Questions

Please check our FAQ page for quick answers regarding production times, shipping costs, assembly, and maintenance of your fire pit.